Pluritec

+39 0125 675711 info@pluritec.com

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AFTER SALES SERVICES


PREVENTION IS BETTER THAN CURE

With its modular approach, our Service Contract ensures that required maintenance activities are conducted at scheduled intervals according to your individual requirements. Carried out by a Pluritec Services professional, this service helps you to improve the performance of your  lines and machines.

Our maintenance service ranges from regular check-ups and technical audits all the way to complete maintenance packages with a service technician at your plant 24/7.

Together we select the ideal maintenance module suited to your level of maintenance activities, product environment and workload. Our well-trained service technicians support the optimization of your overall machine operation and offer training programs for your employees.

With the right Service / Preventive Maintenance strategy in place, we assist you in reducing losses and increasing uptime and profitability.

WHEN A CURE IS NEEDED

Our Remedial Service Contract ensures that required repair activities are performed quickly and efficiently.

Our support team is available 24/7 for emergency repair service.

Carried out by a Pluritec Services professional, this service helps you to minimise equipment down time.

SPINDLE REPAIR OR EXCHANGE SERVICE

Our state of the art spindle repair station can quickly repair different type of spindles. Both repair and exchange service are available.

DEDICATED REPAIR QUOTATION

Free quotation
3-5 days Shipping

EXCHANGE SERVICE PLAN

Spindle Swap
Same day service
Fixed exchange price

MACHINE ACCURACY CERTIFICATION

Pluritec offer a full service for machine calibration and accuracy measure. The panel is first drilled on the machine subject to check and shipped to our climate controlled laboratory where we let the material reach room temperature before measuring on our new certified measuring machine.

A full report with all relevant data is sent to customer for machine compensation and calibration. Upon successful test an accuracy certificate is released.

Our service engineers are available to take care of all the process at customer site. 

TRAINING SESSIONS

We offer a series of training opportunities to learn better our machines and fully utilise all the most advanced features and  technology.

Dedicated training programs are available for:

  • Operator
  • Maintenance
  • Application

REMOTE SUPPORT SERVICE

All our recent machines are equipped with remote access capabilities. Upon request our engineers can connect to the target machine to trouble shoot and help operator to solve the problem or training.

Remote support prepaid packages are available at discounted rate. 

DISASTER CONTROL

In case of damaged hard drive recovering machine parameters and settings can be a long and difficult task.

Pluritec offers a machine software backup service that immediately make available latest configuration that can be remotely downloaded to restore the latest machine software and bring the system back to production quickly.

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